RETURNS AND SUBSTITUTIONS

Making a product is easy and safe on www.ortidischito.it

Did you wrong to order a product? Does the product not match what you ordered? Has the product arrived damaged? You can make it without problems!

The returns policy of www.ortidischito.it allows you to rethink your purchase and to return the item purchased within 14 days from the date of delivery. You can return an item for various reasons:

 

DAMAGED PRODUCTS

In case of failed goods, at the time of delivery, it is possible to inform us of the nature of the damage.

You can write to info@ortidischito.it or send a message to +39 392 39 86 560 active from 9 to 18, we will find a solution for you.

You can decide to:

receive a coupon of the same value as the damaged product and use it on our site without the need for a minimum of expense.

receive the same product without having to pay for the shipment again.

 

RETURN AND WITHDRAWAL

Purchases made on the website www.ortidischito.itare governed by Italian law on mail order and remote sales. If you made a mistake with your order and received an item you didn’t want, you have 14 working days from the delivery date to exercise the right of withdrawal, that is, the possibility of returning the product and being reimbursed for the cost.

The shipment will be at your expense. We do not accept returns in assigned port. The products must be intact, not used or damaged. We will refund within 10 days of receiving the package.

To make the return, you will need to inform us within the time indicated above, by sending an email to info@ortidischito.it, indicating us the order number, quantity, item description and reason for the return. We do not accept returns without prior notice.

The return must be sent to this address:

Orti di Schito di Salvatore Di Ruocco

Via Fosso Luna 12

80053 Castellammare di Stabia (NA)

 

REFUND METHOD

Once we receive the shipment we will see the actual presence of all the requisites for the return and we will proceed to the request for reimbursement, which will take place at your choice between:

Receive a coupon of the same value as the returned product and use it on our site without the need for a minimum cost.

Receive a transfer equal to the amount of the returned goods.

The timing of credit to your account may vary from one bank to another.

 

 

Online Dispute Resolution (link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)

 

 

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